--- title: "Agentforce is what AI was meant to be. Inside #TDX25" description: TDX is Salesforce's conference for developers and architects. This year's event focused entirely on Agentforce and Digital Labor (R)Evolution. image: https://edytajordan.com/hubfs/TDX25/Agentforce-is-what-AI-was-meant-to-be-TDX2025.png --- [Skip to main content (Press Enter)](https://edytajordan.com/insights/agentforce-is-what-ai-was-meant-to-be-inside-tdx25#main) [I am now spotlighted by HubSpot! - Learn More](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/redirect?encryptedPayload=AVxigLKcDrOAN0E%2F%2Fx%2FUuuwGc13Rw7Q98fFlSlIW6I%2BQYR8kX32djISBaFImxngX1T0bs6C05FEXOtlRZO7V5EczHjsNXOd4tfNF8AJVzBaH01cqdeWDcXwArMP2N9dVr0jTLGuTrvsK2ZVt%2BqpDv0fW06XWiS7%2FqaTjrF%2BV%2FLP9lIJZA5nA5G9BnKSIcG4GOuGoK%2BHtBQxKZqqG7akE0dwXlAd0cV%2BuoYYzftBTY8LdpQZtdo7rkGydE%2FwamfJRJLUHDLPNdw%3D%3D&webInteractiveContentId=188859843856&portalId=47294496) [Portfolio.](https://edytajordan.com/portfolio) [Resume.](https://edytajordan.com/resume) [Insights.](https://edytajordan.com/insights) [Contact.](https://edytajordan.com/contact) Let's connect - - - - - - [\](https://edytajordan.com/) Apr 5, 2025 # Agentforce is what AI was meant to be. Inside #TDX25 32 min read [Salesforce](https://edytajordan.com/insights/tag/salesforce#blogPosts), [AI](https://edytajordan.com/insights/tag/ai#blogPosts), [Agentforce](https://edytajordan.com/insights/tag/agentforce#blogPosts), [TDX](https://edytajordan.com/insights/tag/tdx#blogPosts) Agentforce is what AI was meant to be. Inside #TDX25 11:15 [TDX](https://www.salesforce.com/tdx/) (TrailblazerDX), where DX stands for Developer's Experience, is Salesforce's conference designed for developers, admins, architects, and partners to learn about and build with Salesforce solutions. This year's event was entirely focused on [Agentforce](https://www.salesforce.com/agentforce/) and Digital Labor (R)Evolution. The 4th Industrial Revolution is here!   Table of Contents: ## Keynote Highlights ### AI's Inevitable Rise & Salesforce's AI-First Future The keynote delivered some (not-so) surprising news—AI is here to stay, whether we embrace it or not. Salesforce is rapidly evolving into an AI-first company, making bold strides in Digital Labor. A major announcement was **Agentforce 2dx**, with new features set to roll out in the coming months. Expect even more Agentforce updates at the upcoming [Dreamforce Conference](https://www.salesforce.com/dreamforce/) in October 2025. - ![IMG\_0509](https://edytajordan.com/hs-fs/hubfs/TDX25/Keynote/IMG_0509.jpg?width=1200&height=722&name=IMG_0509.jpg) - ![IMG\_0521](https://edytajordan.com/hs-fs/hubfs/TDX25/Keynote/IMG_0521.jpg?width=1200&height=670&name=IMG_0521.jpg) - ![IMG\_0524](https://edytajordan.com/hs-fs/hubfs/TDX25/Keynote/IMG_0524.jpg?width=1200&height=643&name=IMG_0524.jpg) - ![IMG\_0528](https://edytajordan.com/hs-fs/hubfs/TDX25/Keynote/IMG_0528.jpg?width=1200&height=671&name=IMG_0528.jpg) - ![IMG\_0532](https://edytajordan.com/hs-fs/hubfs/TDX25/Keynote/IMG_0532.jpg?width=1200&height=671&name=IMG_0532.jpg) - ![IMG\_0529](https://edytajordan.com/hs-fs/hubfs/TDX25/Keynote/IMG_0529.jpg?width=1200&height=515&name=IMG_0529.jpg) ### Why the Rapid AI Shift? **Declining Populations Are Fueling the Need for AI.** With global population growth slowing, businesses face potential stagnation. AI presents a solution—addressing labor shortages, sustaining economic growth, and enhancing productivity—while still valuing the human element. Keep reading to discover all the latest updates to Salesforce products. ## New Technology, New Mindset - How Salesforce integrated Agentforce into help.salesforce.com Salesforce has completely overhauled its [help portal](https://help.salesforce.com/s/), integrating **Agentforce** to streamline self-service. The new design features a much simpler UI and improved site navigation. Now, you can ask an agent (in natural language) any question, and it will provide answers along with relevant content links. #### Shifting to an Agentic Portal Experience This transformation requires a fundamental mindset shift from: 1. **Navigation → Conversation** 2. **Content Management → Knowledge Engineering** 3. **Siloed Specialists → Cross-Functional Coalitions** 4. **User Interface → Flexible Engagement** 5. **Building Features → Designing Outcomes** #### Check out the screenshots below! If you remember the previous cluttered help portal, you're in for a pleasant surprise.   ![Salesforce-Help-with-Agentforce-1](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Salesforce-Help/Salesforce-Help-with-Agentforce-1.png?width=1200&length=1200&name=Salesforce-Help-with-Agentforce-1.png) New home page for help.salesforce.com featuring Agent ![Salesforce-Help-with-Agentforce-2](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Salesforce-Help/Salesforce-Help-with-Agentforce-2.png?width=1200&length=1200&name=Salesforce-Help-with-Agentforce-2.png) You can communicate with the Agent in natural language ![Salesforce-Help-with-Agentforce-3](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Salesforce-Help/Salesforce-Help-with-Agentforce-3.png?width=1200&length=1200&name=Salesforce-Help-with-Agentforce-3.png) Agent is available on any help pages ## Building an Effective Agent Now that your mindset has shifted toward **agentic AI**, the next step is figuring out **how to build an effective agent.** #### **The Four Key Steps:** 1. **Design** – Define the agent’s purpose and capabilities. 2. **Build & Test** – Develop specialized agents and rigorously test them. 3. **Deploy** – Launch the agent and gather user feedback. 4. **Govern** – Continuously monitor, refine, and improve. #### **Step 1: Design the Agent** Document use cases and jobs to be done. Be as detailed as possible. Every agent has **five key attributes**: 1. **Role** – What job does the agent perform? 2. **Data** – What knowledge can it access? 3. **Actions** – What capabilities does it have? 4. **Guardrails** – What should it NOT do? 5. **Channel** – Where does it operate? #### **Step 2: Build & Test** Develop **task-specific, specialized agents** for each department or use case identified in the design phase. **Thorough testing** is crucial before deployment. *You will learn more about testing in the Agentforce Testing Center below. * #### **Step 3: Deploy & Gather Feedback** Roll out the agent and encourage users to **provide feedback** to improve performance. #### **Step 4: Govern & Refine** Deployment is just the beginning. Agents require a continuous refinement cycle: **Ideate → Configure → Test → Deploy → Supervise.** Regular monitoring, security & compliance audits, and user-driven refinements ensure long-term success. **Want to dive deeper into building effective agents?** Check out this [blog post by **Elements.cloud**](https://support.elements.cloud/en/articles/10470159-configuring-agentforce-agents), one of the TDX presenters. They’ve developed a tool called **Agent Designer** to help streamline the process of designing and building agents. - ![IMG\_0560](https://edytajordan.com/hs-fs/hubfs/TDX25/Build-Effective-Agent/IMG_0560.jpg?width=1200&height=900&name=IMG_0560.jpg) - ![IMG\_0559](https://edytajordan.com/hs-fs/hubfs/TDX25/Build-Effective-Agent/IMG_0559.jpg?width=1200&height=900&name=IMG_0559.jpg) - ![IMG\_0649](https://edytajordan.com/hs-fs/hubfs/TDX25/Build-Effective-Agent/IMG_0649.jpg?width=1200&height=900&name=IMG_0649.jpg) - ![IMG\_0546](https://edytajordan.com/hs-fs/hubfs/TDX25/Build-Effective-Agent/IMG_0546.jpg?width=1200&height=900&name=IMG_0546.jpg) - ![IMG\_0551](https://edytajordan.com/hs-fs/hubfs/TDX25/Build-Effective-Agent/IMG_0551.jpg?width=1200&height=900&name=IMG_0551.jpg) ## Agentforce Testing Center In the previous section, I highlighted **testing** as a key part of building and governing agents. Until now, testing agents in Salesforce has been a manual task—you’d open the agent in **Agent Builder**, start a conversation, and review the interaction logs. But how do you scale that and test across multiple scenarios efficiently? Enter the **[Agentforce Testing Center](https://www.salesforce.com/plus/experience/tdx_2025/series/agentforce_at_tdx_2025/episode/episode-s1e16)** — a **first-of-its-kind AI agent lifecycle management tool** designed to test autonomous AI agents at scale. With synthetically generated data, teams can test Agentforce agents for accuracy, behavior, and actions while gaining full visibility into usage patterns and feedback. 🎥 **Watch the demo to learn more!** ## Go with the Flow! Big advancements are coming to Salesforce Flow.Flow has never been more central to the Salesforce experience, empowering hundreds of thousands of users to automate repetitive work snd easily build compelling applications. Now wonder that Flow is now big part of Agentforce. ### Agentforce for Flow - Use AI to automate your process faster  Ever needed to create a flow in Salesforce but didn’t know where to begin? Or maybe you've faced the daunting task of auditing a massive, complex flow? **Agentforce for Flows** is here to help you jumpstart the process with AI assistance: - **Draft flows using natural language** – Just describe what you want, and AI will build the foundation. - **Generate formulas effortlessly** – Tell it what to calculate, and it’ll do the rest. - **Summarize complex flows** – Get clear, human-readable explanations of existing flows. #### Summary: - Accelerates, not replaces, the flow-building process. - Encourages adherence to best practices often skipped by human builders. - Supports an iterative, collaborative approach.   👉 **Agentforce for Flows helps you go from stuck to started—fast. Check out the screenshots below to see it in action!** #### **Summarize the existing Flow ** ![SF-Flow-Summarize-1](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Agentforce-for-Flow/SF-Flow-Summarize-1.png?width=1200&length=1200&name=SF-Flow-Summarize-1.png) **AI can help you summarize the Flow** ![SF-Flow-Summarize-2](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Agentforce-for-Flow/SF-Flow-Summarize-2.png?width=1200&length=1200&name=SF-Flow-Summarize-2.png) **Read thorugh the generated summary** ![SF-Flow-Summarize-3](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Agentforce-for-Flow/SF-Flow-Summarize-3.png?width=1200&length=1200&name=SF-Flow-Summarize-3.png) **You can add a generated summary to the Flow's description to help other users understand it. ** #### Let AI build the first draft for you ![SF-Flow-Build-with-AI-1](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Agentforce-for-Flow/SF-Flow-Build-with-AI-1.png?width=1200&length=1200&name=SF-Flow-Build-with-AI-1.png) **Select Build with AI to start ** ![SF-Flow-Build-with-AI-2](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Agentforce-for-Flow/SF-Flow-Build-with-AI-2.png?width=1200&length=1200&name=SF-Flow-Build-with-AI-2.png) **Tell AI what you need ** ![SF-Flow-Build-with-AI-4](https://47294496.fs1.hubspotusercontent-na1.net/hub/47294496/hubfs/TDX25/Agentforce-for-Flow/SF-Flow-Build-with-AI-4.png?width=1200&length=1200&name=SF-Flow-Build-with-AI-4.png) **Look at the first draft and edit/add fetaures** ### Flow as an Agent Action You just learned how AI can help you build and summarize flows, but wait a minute…. Flow IS THE BACKBONE of Agentforce, enabling scalable automation and seamless agent-human collaboration. #### What is flow’s role in Agentforce? - Automates repetitive tasks - Standardizes agent workflow - Reduces Agent build time - Enhances end user experience Now you can use Flow in Agentforce as: - Agent’s Action - Flow-invoked Agent   View this short demo on how to invoke an Agent from the Flow, and if you need more Flow and Agentforce Learning Resources, head on over to this [link](https://docs.google.com/document/u/1/d/e/2PACX-1vTxjf27PBiqg50eSf_HfN973pUnzArJe0RkaE3N2_5USBIaSLL7L1EjBS70A4sQhsdmbKXpABobeT59/pub).  ## AI can look at your Org and draw process diagrams If you’ve ever inherited a Salesforce org and had to audit or understand its configuration, you know the pain—it can take days, weeks, or even **months**, depending on the size of the org. Now, you can do it in **minutes**. Earlier in this post, we mentioned **Elements.cloud**—they’ve introduced a **game-changing Process Configuration Mining tool** that lets you visualize and track your entire Salesforce org’s configuration. Honestly, it’s mind-blowing. My words won’t do it justice—**just watch the presentation below**. ## Other Mentions You Shouldn't Miss ### Can Agentforce Exist Without Data Cloud? Technically, yes—you don’t *need* Salesforce Data Cloud to use Agentforce. But if you want your operations to run efficiently and intelligently at scale, integrating the two is the smart move. Here’s why: - **🔗 Data Cloud as a Foundation**: It acts as a centralized hub for customer data, giving Agentforce a unified view and enabling real-time identity resolution and enrichment. - **🧠 Enhanced AI Capabilities**: Agentforce taps into Data Cloud to leverage features like the **Einstein Trust Layer** for secure processing and **RAG (Retrieval Augmented Generation)** for contextual, relevant AI responses. - **📊 Data Access & Context**: Access to enterprise knowledge, customer data, and external sources means Agentforce can generate more intelligent, actionable insights. - **🤖 Autonomous Actions**: With data at its fingertips, Agentforce can automate tasks, trigger workflows, and personalize experiences. - ![IMG\_0740](https://edytajordan.com/hs-fs/hubfs/TDX25/RAG-Data-Cloud/IMG_0740.jpg?width=4032&height=3024&name=IMG_0740.jpg) - ![IMG\_0596](https://edytajordan.com/hs-fs/hubfs/TDX25/RAG-Data-Cloud/IMG_0596.jpg?width=4032&height=3024&name=IMG_0596.jpg) - ![IMG\_0598](https://edytajordan.com/hs-fs/hubfs/TDX25/RAG-Data-Cloud/IMG_0598.jpg?width=4032&height=3024&name=IMG_0598.jpg) - ![IMG\_0608](https://edytajordan.com/hs-fs/hubfs/TDX25/RAG-Data-Cloud/IMG_0608.jpg?width=4032&height=3024&name=IMG_0608.jpg) #### But There’s More to Consider If you're planning to take full advantage of Agentforce, Data Cloud integration comes with strategic considerations: - **💸 Cost**: It’s consumption-based, so plan your **credit usage** carefully. - **👥 People**: You’ll need **data architects** to design and manage structured and unstructured data pipelines. - **📚 RAG & Unstructured Data**: RAG is a game-changer—it allows Agentforce to *retrieve and ground* responses in large volumes of **unstructured data** (think PDFs, docs, past interactions). This means agents don’t just answer—they *understand context* and *reference actual knowledge*. - **🛡️ Governance**: Strong **data governance** is a must—ensure data is clean, compliant, and well-structured for reliable outcomes. ### Prompt Builder Behind every generative AI result is a **prompt**—a set of instructions. **Prompt Builder** lets you create **reusable prompt templates** that can be used across your Salesforce org, including in **Flows** and **AI Agents**, to trigger actions and complete tasks. #### Common Use Cases: - **Summarize records** - **Generate content** (e.g., write sales emails, create field summaries) - **Enhance automation** in Flows To get started with **Prompt Builder**, check out the short demo. For in-depth training and resources, visit the Salesforce [Prompt Builder center](https://www.salesforce.com/artificial-intelligence/prompt-builder/).  ### Agentforce Exchange TDX introduced Salesforce's trusted [marketplace and community for Agentforce](https://agentexchange.salesforce.com/), a suite of AI agents, where partners, developers, and the Agentblazer community can build, discover, and monetize AI components, enabling businesses to rapidly build and deploy AI agents.  ### Agentforce Developer Edition **Great news for developers:** There's now a new **Developer Edition org** with **Agentforce** and **Data Cloud** enabled—no more juggling multiple short-lived orgs just to test your solutions. Use QR code below to sign up!  ![SF-dev-edition](https://edytajordan.com/hubfs/TDX25/SF-dev-edition.avif) ### Agentforce API You can now integrate headless agents in third-party apps thanks to the new Agentforce API. [See the API capabilities through a practical demonstration.](https://www.salesforce.com/plus/experience/tdx_2025/series/developers_at_tdx_2025/episode/episode-s1e3) ![sf-agentforce-api](https://edytajordan.com/hubfs/TDX25/sf-agentforce-api.avif) ### No-Code LWC Builder Announced at TDX [Avonni](https://www.avonni.app/) introduced a game-changing **No-Code LWC Builder**—a visual, drag-and-drop tool that covers up to 90% of business needs. Easily nest components, build dynamic UIs, and see everything come to life on a visual canvas. It’s fast, flexible, and requires zero coding. **Check this live demo to have your mind blown.** ### Learn It. Hack It. Certify It. — Hands-On at TDX At TDX, I took part in Hands-on Training, Mini-Hacks, and focused Bootcamps. These interactive sessions provided real-world practice, expert guidance, and opportunities to collaborate on live challenges. It was a fast track to learning, networking, and staying ahead with the latest Salesforce innovations. - ![IMG\_0576](https://edytajordan.com/hs-fs/hubfs/TDX25/Hands-On/IMG_0576.jpg?width=1200&height=749&name=IMG_0576.jpg) - ![IMG\_0577](https://edytajordan.com/hs-fs/hubfs/TDX25/Hands-On/IMG_0577.jpg?width=1200&height=900&name=IMG_0577.jpg) - ![IMG\_0584](https://edytajordan.com/hs-fs/hubfs/TDX25/Hands-On/IMG_0584.jpg?width=1200&height=684&name=IMG_0584.jpg) ### Agentforce Hackathon 🤖 - my favorite part :) **Kicking off TDX with the Agentforce Virtual Hackathon was the best decision.** Not only was it my favorite part of the conference, but it also set the tone for everything that followed. The **Agentforce Virtual Hackathon** brought builders together to create and showcase AI agents using the Agentforce platform—competing for prizes, recognition, and solving real-world business challenges. But it wasn't just about hacking—it’s about the community, the creative energy, and yes, being entertained by the Salesforce Robotics Lab 🤖 Check out some highlights from the event below! 🎥📸 - ![IMG\_0458](https://edytajordan.com/hs-fs/hubfs/TDX25/Hackathon/IMG_0458.jpg?width=1200&height=1600&name=IMG_0458.jpg) - ![IMG\_0463](https://edytajordan.com/hs-fs/hubfs/TDX25/Hackathon/IMG_0463.jpg?width=1200&height=797&name=IMG_0463.jpg) - ![IMG\_0445](https://edytajordan.com/hs-fs/hubfs/TDX25/Hackathon/IMG_0445.jpg?width=1200&height=796&name=IMG_0445.jpg) - ![IMG\_0449](https://edytajordan.com/hs-fs/hubfs/TDX25/Hackathon/IMG_0449.jpg?width=1200&height=801&name=IMG_0449.jpg) - ![IMG\_0479](https://edytajordan.com/hs-fs/hubfs/TDX25/Hackathon/IMG_0479.jpg?width=1200&height=1154&name=IMG_0479.jpg) - ![IMG\_0444](https://edytajordan.com/hs-fs/hubfs/TDX25/Hackathon/IMG_0444.jpg?width=1200&height=764&name=IMG_0444.jpg) ## Final Thoughts To get real value from **Agentforce**, you need a solid foundation in core Salesforce capabilities—like Sales and Service apps, **Flows**, **Prompt Builder**, and **Data Cloud**. These aren’t optional anymore—they’re essential. There's still a noticeable **gap between Salesforce’s ambitious AI vision and the readiness of many devs and admins to adopt it**. As one developer put it: > **Only after addressing foundational issues should Salesforce start talking about Agentforce.**” – Vuillamy It’s fair to ask: **Is it too much too soon?** Will organizations have the budget for training, licenses, and the right talent to implement this at scale? 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